What can I use to clean the InBody?

Do not use any materials that contain acids as this may corrode the conductive surface on the electrodes. You may also use a 70% isopropyl alcohol solution to clean the unit, however do not leave loose liquids on or around the elecrodes as this could cause damage.

Do I really need to keep the original box and padding?

Yes. It is recommended to keep the original box and padding for repacking and shipping purposes. In the event that your unit needs to be repaired and you do not have a box with padding, you will need to purchase one for $95.00.

What is the life expectancy of an InBody device?

InBody devices do not have a defined life expectancy. As long as you take good care of the device, you can continue to use your InBody device for many years. There are functioning InBody units greater than 10 years old.

How often does the InBody need to be serviced?

The InBody does not require any regular servicing. However, if the unit is turned on all the time, it is a good idea to restart the unit once every 2 weeks to 1 month.

How often does the InBody device need to be calibrated?

The InBody device has an auto-calibration function that is completed each time the device is turned on. It is not necessary to calibrate the InBody device unless there have been circuit board replacements. Load cell calibration should only be performed when weight measurements seem incorrect.

How do I setup/ change my access code/ password?

520:

Press SETUP on the keypad

Go to Option 2 for Region

Use the arrow keys to scroll down to access code and choose enable

Go to the next option to set up your access code. The default PW is 0000.


                 

570/770:

Press The admin menu on the bottom left corner

Enter the admin password. The default is 0000.

Select option 1: Date/Time/Units/Password/Volume

Press right to go to page 2

Select ‘Set Passwords’

I forgot my password.

520:

Contact our service dept for a reset code

 

570/770:

Forgot Administrator Password

Use the Master Password to override the Administrator password

Please contact our service dept for a reset code.

The weight on my scale is off.

Try turning the unit off and then back on.  Do not stand, press, or leave anything on top of the base of the scale while the unit is warming up.

Go to the SETUP to make sure that there is not a weight adjustment setting made to your unit.

If none of the above resolves the issue, please contact our service dept for assistance.

My unit keeps freezing.

If the unit is freezing during the warm up process:

Please contact our Service Dept for support

If the unit freezes randomly on the main screen:

Try unplugging the USB cord that connects the InBody to the printer.  Sometimes, garbage values can cause the InBody program to freeze.  You will need to purchase a separate filter for the InBody and printer.

What are some ways I can use the InBody?

Because the InBody is extremely versatile in terms of usage, it can be used for:
• Obesity treatments and prevention programs
• Weight loss and weight management programs
• Rehabilitation
• Monitoring muscle development in aging adults
• Health fairs and medical prevention events
• Peak performance